‘Voice over Internet Protocol’ is also known as Voice over IP, VoIP and IP telephony. It is a methodology that includes a group of similar technologies – all used to deliver voice and media – such as fax, SMS, and voice and video calls, over Internet Protocol (IP) networks.
Where these communications have traditionally taken place using the public switched telephone network (PSTN), VoIP specifically refers to communications services that take place over the public Internet.
What is VoIP?
How Voice over IP (VoIP) works is a mystery to some small business owners and employees but if you understand how it works, you can more easily use the technology to your company’s advantage. Watch the short video below to find out more.
How VoIP Works for Your Business
How VoIP works for your business is simple: By adding voice to a data network, you’ll reduce costs, improve productivity and enhance collaboration.
You’ll save money by having one network to manage instead of two. You can easily add, move, or change phone extensions and locations, which saves money and gives you more flexibility.
Access Company Data Wirelessly
Your workforce can use your communications system from home or on the road. Also, wireless IP phones connect users to your communications system and data resources, such as customer information, while they’re in the warehouse, on the sales floor, or anywhere they can access your data network wirelessly.
Unified communications solutions for small businesses go beyond basic VoIP capabilities in enhancing collaboration. With a unified communications solution, workers can easily collaborate through voice, video chat, Web conference, and instant messaging. Employees can collaborate using each technology individually or all of them simultaneously, and from a single, easy-to-use interface.